Surface not powering down completely

Surface not powering down completely

Within Windows 10 some machines may not be powering down completely, they appear to power off however the processor and fans are still running. This causes drop in performance and subtle issues to arise.

Resolution: Disable Fast Start-Up 

  1. Press the Start button and type Power and Sleep and click on Power & sleep settings


  2. Within Power & Sleep click on Additional power settings


  3. In Power Options click Choose what the power buttons do
  4. Click Change settings that are currently unavailable and untick Turn on fast startup (recommended) then Save changes


    fast startup

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